Our groups of greater than 1,500 associates are certified by the International Air Transport Association and have deep area expertise across the main travel GDS platforms, including Sabre, Travelport and Amadeus. Travel and leisure firms face a rising number of challenges, together with disruptive new competitors, a extreme world expertise shortage, economic uncertainty, fickle buyer loyalty and eroding model fairness and elevated buyer expectations. There can also be the necessity to create a singular and differentiated product in a highly commoditized and digitized “me-too” market. EXL delivers richer insights, elevated profitability and drives higher personalized buyer experiences that lead to accelerated income progress and improved profitability via orchestrated options that embrace reservations, customer support, inside sales, SaaS, and fraud and income leakage prevention.
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